Terms and Conditions

Your consent to these terms and conditions constitutes part of the contract of sale of goods and for supply of services under the Consumer Contracts Regulations and other applicable UK and EU law including the Sale of Goods Act. The law requires us to set out certain of your rights, including the right to cancel the contract.

The parties
The parties to the contract are you, the consumer, and British Foods Worldwide Ltd (“British Foods Worldwide”), Blue Mountain Trading Ltd. 120 Vyse Street, Birmingham, B18 6NF. Our telephone number is +44 (0) 121-288-1488.

“British Foods Worldwide” means British Foods Worldwide Ltd and its associated and subsidiary companies, servants and agents.

By pressing ‘Buy now’ on the website or by providing your debit or credit card details over the telephone you will place an order for goods and/or services. By accepting these terms and conditions you explicitly acknowledge that placing the order implies an obligation to pay. British Foods Worldwide then has a legal duty to supply goods that are in conformity with the contract.

Please note that we are legally required to add VAT (Value Added Tax) at the prevailing rate on all relevant products. Prices are quoted inclusive of VAT where it applies.

Shipping costs
Our charges for packing and shipping/postage are based on the weight and destination. Shipping charges are calculated at checkout.

Our intention is to dispatch training manuals, software and supporting materials within two working days (normally within one working day) of receipt of your valid payment. Occasionally this may not be possible for reasons beyond our control but we will always dispatch products as soon as possible.

Training materials will be dispatched by courier. In the UK delivery is normally next day, delivery to mainland Europe can take up to 7 working days, although it is normally faster than this. For international orders please allow 2 to 4 weeks, although, once more, it is normally faster than this. We will always notify you when your product is dispatched and can nearly always provide you with a tracking number on request.

Your right to cancel
The Consumer Contracts Regulations give you a right to cancel the transaction within 14 days after the day of receipt of the goods or services, with some exceptions such as the provision of downloaded content and software from USBs. This 14 day period is known as the cancellation period or cooling off period. If you wish to exercise your right to cancel you should notify British Foods Worldwide within the cancellation period and return the goods at your expense, preferably in the original packaging, within a further 14 days. If the goods are damaged on return a deduction may be made to reflect their decreased value.

In the case of downloaded digital content the law requires the download to be withheld by us until the end of the 14 day cooling off period unless both parties consent to waive the right to cancel. By accepting these terms and conditions you give your express consent to waive the right to cancel for downloaded digital content, effective from the point the download starts.

In the case of provision of a service the law also prohibits us from supplying that service during the cooling off period unless you make an express request. By accepting these terms and conditions you are making such an express request for us to provide any service which you have purchased effective from the point of order and without waiting for the expiry of the cancellation period. If you subsequently exercise any right to cancel within the cancellation period British Foods Worldwide will not charge you for services provided during the cancellation period

This does not affect your rights under the Sale of Goods Act and other applicable consumer legislation.